Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation

ITIL is a popular framework for IT governance, but little academic research on ITIL exists. We investigate the overlap between ITIL and IT governance practices to illustrate ITIL’s potential to stimulate IT governance. A field study shows that IT implementation success is particularly influenced by group efficacy and organizational resources, and to a lesser extent senior management involvement. Findings show that ITIL, as expected, is a framework that contributes to IT governance by stimulating process management practices.